Verizon Forgot The Flowers (And The KY), Again!!!

December 28, 2010 at 2:32 pm 1 comment

The idea behind the subject line will be easily understood if you’ve either watched the Al Pacino film “Dog Day Afternoon”, or  had dealings with Verizon Wireless. If these don’t ring a bell, here’s a gentle hint for you:

BOHICA, it’s not just about the cel phone providers!

I have a way to describe the feelings I have when I go to Verizon to take care of issues I have with them, which is it’s “time to grab my ankles, once again”. By the way, “grab my ankles” has no connection to “pull my finger”, but they’re both good as the basis for jokes.

Whenever I have to pay a visit the ancestral home of “Gotcha”, my blood pressure jumps, and I get a feeling that as a result of my behavior in their office I may be spending some time as a husband or a wife in some prison cell.

Hmmm, no wedding ring….

Of course, that’s unless I’m able to keep my bile level under control and not go off on the smiling morons that make up the Verizon work force. I’m sure you know the office drones I’m talking about, the ones that give you a pleasant grin and then proceed to do nothing, or at least nothing that will help you, like your local phone or on-line tech support staff shown below.

Ummm, local if you live in India, Thailand or Viet-Nam.

Love you long time and happy endings for you!

Because I’m self employed, I will often get calls for work with very short notice, and the common workplace consensus with my peers indicates that more so than any other provider, Verizon phones will actually work, so I’m less likely to miss a work call. This is the only reason I have stayed with Verizon for all these years. Oh yeah, and that’s also why I’ve put up with the horrendous learning curve that was presented by my first Droid phone, a bit more about that later.

My own version of Sophie’s choice…

Since I first saw one, I’ve wanted an iPhone, as from what I’ve seen (perhaps because they are an Apple product) they operate in a Mac-like way. This is the computer system I’ve been comfortable with since 1986 or so.

However, they do come with two huge built in problems:

#1. I’d have to deal with AT&T once again, which in my personal experience was and probably still is as bad or worse than Verizon in customer care.

#2. Due to an very overloaded and under staffed system, they just do not work too much of the time to be considered a viable option.

Wow, it’s strange to find myself using the words customer care in the same sentence with AT&T and Verizon.

But now the dynamic is starting to shift as other companies are beginning to get positive reviews for reliability, and they will provide a cost that would be far less than half of what I’m paying now. I can see a glimmer of hope at the end of this long dark tunnel that is hopefully not an approaching train. I’ll need some feedback from users of Boost, T-Mobile, Sprint, Metro PCS, etc, etc.

Any comments on these would be appreciated.

Flashback 3 years ago!!!

My contract ends next October, so if this idea works I’ll give you a call, assuming that I’m not living in some prison making little rocks out of big ones for the state, as it seems likely that I’ll have to make another trip to Verizon before then.

N.B., The ownership of any and all photos, opinions, and/ or quotes above (including those of mine) belong to the material’s creator(s). Credit is given when it’s known, but because success usually has a million parents and failure is an orphan, blame will not be so attributed. 

Feel free to ignore any ads that are shown below, I don’t choose them and (sadly) I don’t make a penny off any of them.

P.S., check back for occasional updates and rewrites….

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Opie’s Dilemma? If I were a rich man…..

1 Comment Add your own

  • 1. On Fortune's Cap  |  December 28, 2010 at 4:19 pm

    Amen, brother.
    The only times I have wept with frustration were during various dealings with AT&T. The first was Feb 2004 when I spent a day – 12 hours less personal care time – getting our computers jibing with the AT&T DSL. I listened to one Indian after another ‘help’ me and each one knew less than the last. By evening, I told the last Mr. Hasish that I wanted to speak to an American. I was put through to a David in Texas. In five minutes the DSL was working.
    We are looking at renewing our contract and I am thinking I will take a solo trip into independent phone companies. Sounds easy, effortless, enjoyable. And cheaper than the $300 I give AT&T every month. No wonder their missives greet me with Dear Valued AT&T Customer since 2004. . .

    Reply

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