Posts filed under ‘listen’
Next week I’m doing an interactive video about speeding up the process within a company. The imaginary company created to use as an example is a call center for tech advice for cameras, but it could be anything.
In real life, it most likely would be located somewhere in India, but that’s another story.
The interesting part is what I’ve learned from reading the script for this project, that while I always thought I was listening to what the other person was saying, what I was really doing was waiting for my turn to speak and seem brilliant, not actually paying much attention to the content of what was spoken.
I had learned this lesson years ago when I took a coaching course from a guy named Paul Roth at his Coaching Exchange in Westwood, CA. The Coaching Exchange’s logo is CEX, which a Russian speaking person would pronounce as SEX, but that’s a story for another day. As I learned,Paul is a true genius, a guy who for whatever reason wanted to help people at the expense of his own financial betterment. This concept was one of the best things I got out of the class, and also one of the first things I forgot about as I moved on with my life. So it goes.
What I found was that you can’t use information that is given to you if you choose not to really listen to it. You need to take in each word and the examine the context of it as it’s given to you.
Try this: The next time someone speaks to you on a subject you know nothing about, really try and see if you can come away with a new feeling about that subject, or maybe take something from the talk and use it in an unrelated area of your life. Once you do this, you may find that an answer to something that you have had on your mind for a while will appear in the conversation, and this is true even if when it’s about an unrelated subject.
You have questions, others have answers, it’s just a matter of matching them up.